Privacy Policy

Information We May Collect

When you contact us, request an initial assessment, or book one of our services, we may ask for information necessary to understand your request and communicate with you, such as:

• The name of the parent, guardian, or person responsible for the booking.
• Phone number, WhatsApp number, and email address, when provided.
• The age of the child or swimmer.
• The city or area where the service is required.
• Whether a suitable swimming pool is available.
• Swimming ability and previous experience in the water.
• Information shared by the parent or guardian that is directly relevant to the swimmer's safety or suitability for training.

How We Use Information

We use the information provided to us only for purposes related to delivering and managing our services, including:

• Communicating with you and responding to your enquiries.
• Arranging initial assessments and swimming session appointments.
• Understanding the swimmer's needs and appropriate starting level.
• Personalizing the training approach according to individual abilities and needs.
• Monitoring sessions, progress, and service quality.
• Managing bookings and service-related communications.

Children's and Swimmers' Information

We handle information relating to children and swimmers with care and request only the information reasonably necessary to provide our services and support safety during training.

Please avoid sending detailed personal or health information unless it is necessary to assess training suitability or the swimmer's safety.

Photos and Videos

Photos or videos may be used for training progress monitoring when necessary and in coordination with the parent or guardian.

We will not use or publish identifiable photos or videos of a child or swimmer for marketing purposes or on social media without obtaining appropriate prior consent.

Sharing Information

We do not sell personal information. Only the information necessary to provide or manage a session may be shared with the instructor or service provider directly involved.

Information may also be disclosed when required by law or by a competent authority.

Information Retention and Protection

We aim to handle personal information responsibly and take reasonable measures to protect it against unauthorized access or use.

Information is retained for as long as necessary to manage the client relationship, provide our services, and meet relevant operational or legal requirements. It is then deleted or no longer retained when there is no legitimate need to keep it, where reasonably possible.

Requests to Update or Delete Information

You may contact us to request correction or updating of your personal information, ask about information you have provided to us, or request its deletion where possible and permitted under applicable requirements.

External Websites and Services

Our website may contain links to external services such as WhatsApp or social media platforms. Your use of these services is subject to the privacy policies and terms of their respective providers.

Updates to This Privacy Policy

We may update this policy when necessary to reflect changes in our services, operating practices, or relevant requirements. The updated version will be published on this page, with the revision date updated where appropriate.